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The Evolving Times of General Practice

2 new systems have been released, which we hope will improve patient access.

Quick GP Message ©The Elms Practice 2016  is system created to be used either on-line via our website or over the phone, or by filling in a short request at the reception desk, if it is felt that this is the appropriate option for you.

E-Consult is a web-based platform that enables patients to self-manage and consult online with their own GP through their practice website. Part of the functionality is integrated into the clinical software that we already use, so it is easy to use and auditable for patient safety and response times.

With eConsult, patients can use a symptom checker, self-manage, signpost to other services or complete an eConsult for one of 100 common General Practice conditions with their own GP at a time convenient to them, 24 hours a day, 365 days a year.  


In 2014, a six-month study examined the benefits of providing eConsult to 133,000 patients and resulted in a 400-hour reduction in GP appointment time.


E-Consult has shown that 60% of patients were able to resolve their health concerns without visiting a GP.



To order your repeat prescriptions on line you will need to register for Patient Access, this will enable you to order prescriptions, book appointments, view test results and your immunisation status on line.

To register for this service please contact the surgery to collect a registration letter.

Repeat Prescriptions

multicolour_pillsRepeat prescriptions are normally for patients on long-term treatment and have to be arranged after consultation with your own doctor.

Please leave a written request with the receptionist or, if your prescription is on computer, tick the items you require on the tear-off slip. Or please use our on-line repeat prescription service by registering for Patient Access.

Where possible please give exact drug names when ordering or leave the bottle or box that the medication came in. To avoid error we cannot take requests for repeat prescriptions over the telephone.

To register for this service please contact the surgery to collect a registration letter.


Generic Prescribing

In most cases the doctors prescribe medicines by their chemical name which may be different from the name you are familiar with. This is known as generic prescribing. The active ingredient is, of course, exactly the same but the cost of generic medicines is often much less than if they were prescribed by their “brand” name. Generic prescribing saves the NHS millions of pounds and doesn’t affect anyone’s individual treatment at all. The generic medicine may be different shape or colour so it is best to know your medicine by its generic name and strength. The people who benefit from saving money in this way are the patients themselves – money is not unlimited.

Prescriptions for Minor Ailments

We do not usually issue prescriptions for paracetamol liquid for children or for head lice lotions; patients’ are expected to buy their own. Nor do we routinely prescribe cough mixtures. This allows us to conserve the money we are allocated to spend on those medicines used in more serious illnesses.


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