We have started the use of SMS appointment reminders to those of you who have mobile telephones. When booking an appointment you will receive 1 SMS within 30 minutes to say an appointment has been made, then you will receive a reminder SMS 48 hours before your appointment day and time.
It is important that we have your correct mobile phone number, so if you have changed your number recently then please let the practice know so that your registrations details can be updated.
If you wish not to receive SMS reminders then please come in to the surgery and complete and ‘opt out’ form.
The practice was losing approximately 30 hours of clinical time per month through patients not attending appointments, so we hope that the SMS reminder will go some way in reducing ‘Did not Attend’ rates and will hopefully free up appointments to those who need them.