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Appointments

We are a traditional style General Practice. We have four GP Partners and our GP trainees. We operate a personal list system so that all our patients have a named doctor. We try to ensure that people are seen by their own doctor whenever possible.

General Practice is in crisis due to an ageing population, increasing demand, a move of services from hospitals into General Practice, a shortage of doctors and a lack of investment. Our doctors are extremely busy and on average do 60 consultations a day. Some days they are doing 90 consultations!

On average there is a one to two week wait to see your doctor for a "routine" appointment. We would request that you book these appointments as far in advance as is possible. Appointments are available for booking six weeks in advance. For example if your doctor requests that they see you again in 1 months time please book this as soon as possible.

If you can not wait until the next available appointment with your own doctor you will be offered an appointment with another doctor. If you feel that you need to be seen sooner that that available appointment please let the receptionist know and they will put you down for a phone consultation with your doctor that day.

If you feel your problem is urgent please let our receptionists know and they will either offer you an urgent appointment on the same day of if not available a phone consultation with your own doctor or the "duty doctor" that day. We always try and call people back as soon as possible and make a suitable management plan.

As well as booking appointments via our reception team it is possible to book an appointment online. Please see online services.

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Telephone Advice

If you need advice from the doctor please explain this to the receptionist. They can either take a message from you or arrange for a phone consultation.

SMS Text Reminders

We have started the use of SMS appointment reminders to those of you who have mobile telephones. When booking an appointment you will receive 1 SMS within 30 minutes to say an appointment has been made, then you will receive a reminder SMS 48 hours before your appointment day and time. 

It is important that we have your correct mobile phone number, so if you have changed your number recently then please let the practice know so that your registrations details can be updated. If you wish not to receive SMS reminders then please come in to the surgery and complete an‘opt out’ form. 

Cancellations

If you have booked an appointment in advance and cannot attend please inform the surgery so someone else can use the space.

 
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