Hayling Health CentreElm GroveHayling IslandHANTS, PO11 9APTel: (023) 92466216
We are a traditional style General Practice. We have four GP Partners and our GP trainees. We operate a personal list system so that all our patients have a named doctor. We try to ensure that people are seen by their own doctor whenever possible.
General Practice is in crisis due to an ageing population, increasing demand, a move of services from hospitals into General Practice, a shortage of doctors and a lack of investment. Our doctors are extremely busy and on average do 60 consultations a day. Some days they are doing 90 consultations!
To help us try and cope with this demand we would be very grateful if you could try our e consult system (please select tab above)
On average there is a six to ten day wait to see your doctor for a "routine" appointment. We would request that you book these appointments as far in advance as is possible. Appointments are available for booking six weeks in advance. For example if your doctor requests that they see you again in one months time please book this as soon as possible. Routine appointment may be booked online here or by phoning our reception team.
If you can not wait until the next available appointment with your own doctor you will be offered an appointment with another doctor. If you feel that you need to be seen sooner than that available appointment please let the receptionist know. They will then ask you for some basic details about your problem and what you believe is needed to resolve your problem. This information will then be forwarded to your doctor who will contact you with a plan within two working days. (If you have not heard back from us by this time please call our reception team)
If you are acutely unwell and believe that you need to see a doctor within the next 48 hours please call the surgery and select this option on our phone system. Our receptionists will either offer you an urgent appointment on the same day of if not available a phone consultation with your own doctor or the "duty doctor" that day. We always try and call people back as soon as possible and make a suitable management plan.
If you require advice, a sick note or have a query about your condition, medication, a hospital appointment or something else please use our quick message system here. We will contact you with an answer within two working days. If you have not heard from us by this time please call our reception team.
We use SMS appointment reminders to those of you who have mobile telephones. When booking an appointment you will receive 1 SMS within 30 minutes to say an appointment has been made, then you will receive a reminder SMS 48 hours before your appointment day and time.
It is important that we have your correct mobile phone number, so if you have changed your number recently then please let the practice know so that your registrations details can be updated. If you wish not to receive SMS reminders then please come in to the surgery and complete an‘opt out’ form.
If you have booked an appointment in advance and cannot attend please inform the surgery so someone else can use the space.
The Elms Practice is participating in the recently released Local Enhanced Service (L.E.S) to provide minor injuries services as an addition to routine general practice.
The aim of this service is to encourage our own registered patients and visitors to use this locally provided service rather than attending Accident & Emergency (A&E) Department at Queen AlexandraHospital (QAH).
The service is available to all regardless of registration as immediately necessary care, and without a pre-booked appointment.
The service is available between core working hours and treating injuries occurring 24 hours prior to presentation.
The injury will be assessed within 30 minutes of attending, and then definitive treatment administered within 2 hours of presentation at the practice.
There are very specific criteria of the type of injuries seen and that are able to be treated, those being:-
If a patient presents with an injury not listed above, then it may be necessary for the patient to attend St Mary’s Walk-in Treatment Centre, and where appropriate, cases will still be directed to A&E at QAH, however, this will only happen to ensure the correct care pathway is provided and thus ensuring the best possible care of the patients needs.
Please note that there are no facilities to carry out x-rays at Hayling Island Health Centre.
We are pleased to visit you if you are too ill to leave home. You can ask for a visit by telephoning the surgery. It helps us to plan our calls if you telephone us between 08:00 and 10:30.
The receptionist will ask for details of the problem so that the doctors can plan their calls accordingly. If the matter is urgent please let our receptionist know. A doctor might call before visiting in order to prioritise visits and also because the doctor might be in a better position to access important information from the surgery to assess your situation.
It is not usual for us to visit children as we it is generally possible for somebody to bring them down to the surgery to ensure that they are seen promptly.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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