If you have a problem that needs to be dealt with that day, explain this to the receptionist and you will be seen that day. The practice operates a system of nurse triage for some same day clinics. Clearly if your problem merits the attention of your GP this will be delivered during the same consultation to promote seamless care and obviating undue delay.
If you need advice from the doctor please explain this to the receptionist. She will advise you of the best time to speak to the doctor or nurse or may take your telephone number so that when the doctor has your notes to hand and has finished surgery you can be contacted and your problem discussed.
SMS Text Reminders
We have started the use of SMS appointment reminders to those of you who have mobile telephones. When booking an appointment you will receive 1 SMS within 30 minutes to say an appointment has been made, then you will receive a reminder SMS 48 hours before your appointment day and time.
It is important that we have your correct mobile phone number, so if you have changed your number recently then please let the practice know so that your registrations details can be updated. If you wish not to receive SMS reminders then please come in to the surgery and complete an‘opt out’ form.
If you have booked an appointment in advance and cannot attend please inform the surgery so someone else can use the space.