This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

The Evolving Times of General Practice

2 new systems have been released, which we hope will improve patient access.

Quick GP Message ©The Elms Practice 2016  is system created to be used either on-line via our website www.theelmspractice.co.uk or over the phone, or by filling in a short request at the reception desk, if it is felt that this is the appropriate option for you.

E-Consult is a web-based platform that enables patients to self-manage and consult online with their own GP through their practice website. Part of the functionality is integrated into the clinical software that we already use, so it is easy to use and auditable for patient safety and response times.

With eConsult, patients can use a symptom checker, self-manage, signpost to other services or complete an eConsult for one of 100 common General Practice conditions with their own GP at a time convenient to them, 24 hours a day, 365 days a year.  

 

In 2014, a six-month study examined the benefits of providing eConsult to 133,000 patients and resulted in a 400-hour reduction in GP appointment time.

 

E-Consult has shown that 60% of patients were able to resolve their health concerns without visiting a GP.

 

Quick GP Message©The Elms Practice 2016   - if you need advice, a sick note or have a query about your condition, medication, a hospital appointment or something else please use our  Quick GP Message©The Elms Practice 2016 system by clicking on the envelope below. If you have a new health problem please use the eConsult system above as it helps us to have additional information.

It is vital that you answer the following questions. Please be mindful that this is a quick message system, please do not write more than 3 line answers to each question.  If your information is likely to exceed this, then please use E-consult which can be found on the appointments tab (top left corner of this page).

Please print you name, address and date of birth on your email request, if not we are unable to respond, and your email will be discarded.

‘What is your initial problem/issue?’

‘What do you believe is needed to resolve your problems or issue?

‘What action do you expect your surgery to take?’ (Offer you an appointment, Leave a prescription at reception for collection, Phone you back, Other, please specify)

ee

 

Your request will be dealt with within 2 working days (working days only, excluding bank holidays and weekends) following a GP Quick Message©The Elms Practice 2016 request.

If you have not had any response within two working days please contact the surgery on 023 92 466216 0r 023 92 468413, select option 1 and inform the receptionist that you have had no response to Quick GP Message©The Elms Practice 2016 , and they will ask your GP or the Duty Doctor to call you.

 

IT IS VERY IMPORTANT THAT YOU DO NOT USE THIS MESSAGING SERVICE IF YOU BELIEVE THAT YOU ARE ACUTELY UNWELL AND NEED TO SEE A DOCTOR IN THE NEXT 48 HOURS.

 

THIS IS NOT AN EMERGENCY SERVICE

The practice will not respond to any other types of correspondence via this email address, so please only use it for Quick GP Messages©The Elms Practice 2016 , all other emails will be discarded. 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website