We always try to provide the best service possible but there may be times when you feel this has not happened or that things could have been handled better. We hope you will allow us to look into, and, if necessary, correct any problems that you have identified.
If you have any comments, suggestions or complaints, please contact the Practice Manager, Mrs Jane Austin or the Doctors, in person or in writing. The only way we can improve the quality of the service we provide is by listening to your suggestions.
Practice Complaints Procedure
We operate a Practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. Complaints should be addressed to either the Doctors or to the Practice Manager. Alternatively you may ask for an appointment with the Practice Manager to discuss your concerns.
The Data Protection Act 1998, which came into force on 1 March 2000, allows you to find out what information about you is held on computer and in certain manual records. This is known as ‘right of subject access.’ It applies to your health records. If you want to see them you should make a written request to the NHS organisation or Doctor’s Surgery where you are being, or have been, treated. You are entitled to receive a copy but should note that a charge will usually be made. You should also be aware that in certain circumstances your right to see some details in your health records may be limited in your own interest or for other reasons.